Messages - Feature Guide
When a customer uses the Contact Us form on your website, their message will be in your store dashboard under:
Store > Users > Messages
You will know when a message arrives. Each new message shows a notification in your store dashboard with a View Message link, and the Messages menu item shows how many messages you have not read yet.
Reply to a message
- Go to Store > Users > Messages.
- Click Reply on the message, or open the message and click Reply at the top.
- Your own email app opens with the visitor's address and a subject filled in. Write your reply and send it from there.
Replies go out from your own mailbox, so the visitor can answer you directly and you keep the conversation with your other email.
Unread messages
Unread messages show in bold in the list. Opening a message, or replying to it, marks it as read. To mark several at once, tick them and choose Mark as Read from the bulk actions.
Your customers
Please note that customer's content, such as name and email, will also be added under Store > Users. This is a way you can collect their emails for your Newsletter. You can find more about creating a custom newsletter in our guide: