Where can I see my support tickets and live chats?
Your support tickets have their own page in your account. Go to Resources > Tickets, or open my.freshstore.com/tickets.
The page lists one row per ticket, with the most recent activity at the top. Click a ticket to open it on its own page, where you can read the whole conversation and reply. Use New ticket at the top of the list to start a new one.
We will also send you an email with every support ticket reply. If you aren't receiving our emails, please follow this guide:
You can also ask a question from the help icon in the bottom right of any page in your account, or from Resources > Support.
Troubleshooting
If you can't see all your previous conversations, they may be under a different email address. Please get in touch with support with all the email addresses you use, and we will merge them so you can see your support history in one place.